Frequently Asked Questions
Process, Products and Measurements
Welcome to J.Hilburn! Every one of our garments—from our suits to our pocket squares—is crafted from fabrics that have been carefully selected from some of the finest mills in the world. More often than not, the mill is Italian. Feel free to look around the site. When you’re ready to start shopping, visit our Personal Stylist Locator to find a Personal Stylist in your area.
Your Personal Stylist will meet with you at your convenience (at no charge and with no obligation) to set up a unique measurement profile and help create clothing that is fit and styled exclusively for you. Finding a well trained professional that will help you look your best is just a click away. To find a Personal Stylist, please use our Personal Stylist Locator.
If you are logged in to the site, you Personal Stylist's contact information is displayed on the homepage in the lower right hand corner. If you are not logged in to the site, please use our Personal Stylist Locator tool and search by name.
Currently, J.Hilburn does not offer a J.Hilburn or personalized logo on our ready-to-wear items.
For the most accurate measurements please contact your Personal Stylist for a satisfactory fit. They take the measurements that are necessary for us to ensure that your garment best fits your body, and your style. Whether you want a custom shirt, custom trousers, or a custom sportcoat or suit, the measurements that your Personal Stylist takes are crucial to the manufacture of your clothes.
Orders, Shipping & Delivery
To check the status of your order please contact your Personal Stylist or our Customer Service group at 1 866-789-5381.
We want to ensure that your garments fit correctly, and that you are completely satisfied.
For Custom Shirts, new clients must meet with a Personal Stylist for a 10-point measurement that will guarantee the perfect fit. Because of this, customers must receive their first shirt and approve the fit. Once a client has received this first shirt, additional custom shirts may be ordered online.
At the current time, however, trousers and suits are unavailable to order online. Please contact your Personal Stylist to place an order.
If you don't have a Personal Stylist yet, simply visit our Personal Stylist Locator tool to locate one near you.
J.Hilburn applies the standard UPS ground shipping of $7.50. If you would like to request expedited shipping please contact our Client Support department at 1-866-789-5381.
Please contact your Personal Stylist immediately to update or change the shipping address on an order.
Currently, J.Hilburn only ships and conducts business within the US.
Custom shirts, trousers and suits are individually cut and fit just for you; these items are typically delivered within 4 to 6 weeks.
Our custom fit belts are typically delivered within 6 to 8 weeks.
Returns and Exchanges
If you are not 100% satisfied with the fit or performance of your J.Hilburn purchase please return it to your Personal Stylist within 90 days of delivery for a prompt and complete refund. For more information of our return policy, please visit our Guarantee and Returns page.
If you are not 100% satisfied with the fit or performance of your J.Hilburn purchase, please contact your Personal Stylist. Your Stylist will personally accommodate the exchange or refund to ensure you are fully satisfied. For more information of our return policy, please visit our Guarantee and Returns page.
A return processed for a refund as J.HIlburn Credit will process immediately. J.Hilburn Credit is applied to the clients account and can be used towards any new purchase.
Returns processed for refund to a personal credit card will be refunded once we’ve received the item. This can vary depending on when the item is shipped back.
Account and Email System
Please verify that you are accessing with your correct username (email address) and password. If you’ve forgotten your password, simply enter your username (email address) and click the “forgot password” link.
If you are a new client, please make sure you’ve confirmed your new online account. In order to confirm your account go to your email and look for a confirmation email from J.Hilburn. Please follow the instructions within the email to confirm your account.
If you continue to experience problems please contact our Customer Service group at 1 866-789-5381.
Our system only allows for one unique email address per client account. This is because the email address becomes the “username” for the client.
If you forgot your password, simply enter your email address and click the “forgot password” link.
If you would like to stop receiving J.Hilburn promotional emails unsubscribe your email address by please clicking the “unsubscribe” option at the bottom of any email.
Payments, Pricing & Gift Cards
J.Hilburn accepts all major credit cards.
You can check your balance here by entering the 8-digit gift card code on the back of your Gift Card or from your E-Gift Card.
You can redeem your Gift Card or E-Gift Card through a Personal Stylist or on our website. To redeem online, enter the 8-digit Gift Card code on the back of your Gift Card or from your E-Gift Card in the area designated "Gift Card" at the time of check out.
J.Hilburn promotional account credits are valid for 30 days from the date of the promotion unless otherwise specified. Credits obtained from refunds are valid for 12 months from the date the refund was received.