Free shipping is available on all orders of $200 or more, and applies only to Standard Ground shipping within the continental United States. Free shipping is only available on merchandise purchases. Gift certificates, gift cards, taxes, and additional shipping and handling do not qualify. The total purchase amount after discounts must be $200 or more to qualify. Previous purchases are not eligible for adjustments. If you select Standard Ground shipping to multiple addresses, you will receive free shipping to all destinations if at least $200 in merchandise is being shipped to each address.
Flat Rate shipping of $7.50 is available on orders less than $200, and applies only to Standard Ground shipping within the continental United States. If you select Standard Ground shipping to multiple addresses, you will be charged $7.50 to ship to each address if the purchase amount is less than $200. Delivery with Standard Ground shipping takes approximately 5-7 business days for ready-to-wear items and 4 weeks for custom items (for custom belts expect 8 weeks).
We do not ship internationally at this time.
Privacy Policy
J. Hilburn, Inc. respects your privacy. We are committed to providing you with a satisfying and helpful shopping experience. In line with our commitment, we collect personal information (defined below) through www.JHilburn.com and our affiliate sites (listed at the bottom of the full policy) in order to provide you with the best products and services. Our Privacy Policy describes the type of information we gather online and in stores and how we use this information. Please read this Policy carefully. ---- Link to Full Policy ----
Returns & Exchanges
Your satisfaction is very important to us. If you have any questions, please contact your Style Advisor or call J. Hilburn Corporate at 866-789-5381 or email us at CustomerService@JHilburn.com.
We guarantee the fit of our custom shirts and will make any necessary alterations at no cost to you. Please contact your Style Advisor for any alterations to your custom shirts.
J. Hilburn guarantees its merchandise and your satisfaction. Unwashed, unworn, unaltered, or defective merchandise may be exchanged or returned within 60 days of purchase. Refunds will be issued in the original method of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an email notification when the return processing is complete.
You may request a return shipping label by contacting J. Hilburn at 866-789-5381 or CustomerService@JHilburn.com.
Mail your returns or exchanges to:
J. Hilburn, Inc.
Attn: Returns Department
2601 West Mockingbird Lane
Suite 100
Dallas, Texas 75235
Please allow 10 to 12 business days to receive and process your return or exchange.
Contact Us
Style Advisor
Contact your Style Advisor for questions about new or existing orders.
J. Hilburn, Inc
2601 West Mockingbird Lane
Suite 100
Dallas, Texas 75235
866-789-5381 or email us at CustomerService@JHilburn.com
